FREQUENTLY ASKED QUESTIONS
WHAT IS A BOUTIQUE EVENT RENTAL COMPANY?
We are a company that carries unique, one-of-a-kind pieces that have been curated to create special, one-of-a-kind events to reflect our clients personal design style.
HOW DO I RESERVE MY RENTALS?
We are so excited you want to rent from us! There are a couple of ways to give us your rental list. You can fill out a contact form and list your items in the comments, or email a list of items to us at rustiquerentals@hotmail.com .
Our rental pieces are individually priced. If you inquire about specific pieces, we will put together an invoice with pricing for you. All orders include fees associated with the labor and/or milage required for the order.
When you are ready to book, we require a 50% non-refundable deposit with a signed contract and a credit card on file for any potential damages.
WHERE DO YOU DELIVER?
Our warehouse is located in Nampa, Idaho and we typically travel to surrounding cities of the Treasure Valley. Although we are located in the Treasure Valley, we love a good excuse to get out of town and explore new areas of Idaho and beyond! When delivering outside of the Treasure Valley, there will be a higher delivery fee to cover the cost of transportation, accommodations, and expenses while on the road. Places we have traveled to recently include McCall, Stanley, Sun Valley, Jackson Hole, Grangeville, Kooskia, White Salmon, WA., & Utah.
DO YOU ALLOW US TO PICK UP OUR RENTALS IF WE DON'T WANT DELIVERY?
Because of the fragile and delicate nature of our vintage and one-of-a-kind pieces, not all of them work for the will-call requirements. For that reason, all upholstered, and larger furniture pieces require delivery and pickup by our trained delivery crew.
WHAT HAPPENS IN THE CASE OF BAD WEATHER?
We really are bummed when it rains on event days, but we do live in Idaho where the weather changes frequently! All items that are booked will remain booked and we will try our best to accommodate your rain plan. For all orders that have an event outdoors, we do require you to have a rain plan. We will work closely with your wedding coordinator on the day of to confirm placement of items within your rain plan.
WHEN IS THE FINAL BALANCE DUE?
We require your final balance to be paid 21 days prior to your event. The best way to avoid your payment being late is to select autopay when you make your deposit.
CAN I CHANGE ITEMS ON MY ORDER?
Of course! We understand that your guest count changes and there are many moving parts to your event. All final changes are due 21 days prior to your event, at the same time your final balance is due. You can add or edit items on your order, although they must be of equal or greater value as your rental deposit.
